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Canadian Ordering

We recommend strongly that you discuss your requirements with us before ordering.

Ordering On-Line:

Register on the AVC Emporium website and select your items.

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Two payment methods are offered on-line through AVC Emporium - PayPal and credit cards from Visa, Mastercard and American Express.  These methods will be presented on the payment page at the end of the checkout process.  To use PayPal, select "PayPal".  To use a credit card, select "Credit Card",

PayPal orders can only be shipped to the verified address associated with the PayPal account.

Shipping Charges

All orders from Canada will be quoted for carriage by UPS. 

If you would like to use another method or charge the shipping to your UPS or FedEx account, please send us an e-mail.  We will figure out with you what is necessary to accommodate this and refund any charges automatically included in your total on the webstore order.

In all cases, you are responsible for any customs or brokerage charges incurred in Canada.

Credit Card Rules

We accept credit cards issued only on US and Canadian banks. To use a shipping address that is different from the billing address, you must tell the credit card issuer to associate this address with the account.  Call the credit card customer service number and tell the representative that you want to add an alternate shipping address to the record.  This is necessary for the credit card processor address verification system to operate properly.  A mismatch in the verification will cause the transaction to be declined.

While this works with essentially all credit cards, some debit and check cards do not allow an alternate shipping address. For debit and check card orders, we suggest that you do not attempt to ship your order to an alternate address as it may delay your order.

We may require a scan of the credit or debit card to be sent to us with a sample signature and the card billing address if the verification fails.

All items are charged to credit cards at the time of order receipt.

Credit cards denominated in Canadian dollars (CAD) may incur separate charges for currency conversion to US dollars (USD).  The exchange rate will be set by the credit card issuing bank at the time of purchase.

Ordering by Phone, Fax or E-mail:

You may also call or e-mail us to provide a purchase order.  Terms of payment for purchase orders will depend on your credit status and the type of merchandise ordered.  Orders entered into the webstore cart without payment are still accessible to us so resending the order is not necessary.

Acceptance and Other Policies

All orders received on-line are subject to acceptance by Alternative Vision Corporation.  Submission of an order via the AVC Emporium website does not commit us to ship.

We do not ship to forwarders.  Orders specifying a forwarder as shipping address will be canceled.

Products are not returnable unless a return policy is included in the individual product listing. 

Prepayments are not refundable.

If you have questions on these policies, please send an e-mail to daveg@alt-vision.com.